Coffee Service

General Assembly

Welcome Address and Day 1 Keynote

Coffee Service

Branding Strategy from A-Z: The Battle for a Winning Position

How To Win The Video War In The Changing Landscape: High-end video products and strategies used to gain and keep subscribers

How to Use Customer Segmentation to Drive Product Portfolio

Presentation: The Age of The Trialogue—Your Brand, your Customers, and Social Networking

Networking Lunch

Customer Care session: Reaching Customers in the Digital Age

Multi-screen Presence for Operators—Cable, IPTV, Internet, & Mobile—in Support of Brands and Services

CLM session: Reducing Churn — The Operational Approach

Coffee Service

CMO Forum: Marketing in a Multiplatform Home: How to keep it simple for the customers

CTAM Europe Creative Award Ceremony

Cocktail Reception

Gala Party

Customer Care Networking Breakfast

Day 2 Keynote Speech

CEO Forum

Coffee Break

Social Networking & Internet Innovation: What comes after Web 2.0?

Insight from Other industries: How customer experience can help to retain customers?

Networking Lunch

Session close – Closing Remarks