
|
08:30 - 09:30 Rubin |
Customer Care Networking Breakfast
Begin Day 2 with a bite of breakfast and learn about the initiatives of the Customer Care Consortium. This informal breakfast is a great way to network and get more involved with customer care initiatives through the CTAM Europe Customer Care Consortium. Breakfast is open to all attendees, so bring your appetite and enjoy the informal atmosphere.
|
09:30 - 10:30 Saphir 1&2 |
Day 2 Keynote Speech
Whispers From The Near Future In a highly visual and engaging format, Shari Swan explores a number of key innovation trends that are rapidly evolving from urban street niche to corporate necessity. More specifically, she talks about macro trends such as Inline Communities and The Trust Economy and micro trends like Self-Health and Greenwashing. Using Streative's unique methodology and developing strategic layering throughout the session, Shari will leave you inspired to capitalize on the opportunities that exist within these profound cultural movements and trends.
Keynote Speaker: Shari Swan, CEO and Founder, Streative Branding
|
10:30 - 11:30 Saphir 1&2 |
CEO Forum
The Next Big Idea: What is the next big idea in cable? What will be the priorities going into 2009? Triple Play – Quad Play – Wireless for Cable? Are we marketing-driven or finance-driven organizations? Can we drive the market and still achieve the 2009 financial goals? Each year at EuroSummit, we invite CEOs from leading industry firms to share their perspectives on the cable business.
Moderator: Theresa Wise, SVP Corporate Strategy & Business Development EMEA, The Walt Disney Company Speakers: Parm Sandhu, CEO, Unitymedia Group Duco Sickinghe, CEO, Telenet Andras Piller, CEO, Fibernet Niall Curran, COO, Chellomedia
|
11:30 - 12:00 Conference Foyer |
Coffee Break
|
12:00 - 13:00 Rubin |
Social Networking & Internet Innovation: What comes after Web 2.0?
Web 2.0 businesses have changed the way consumers relate to each other and to companies, changing their expectations in both what they expect from cable operators and how they prefer to engage with them. Cable companies are just now catching up to the sea change social networking has unleashed in terms of making it relevant to our industry. But in the Internet world, Web 2.0 is already old news, which raises the question: what comes next? Web 3.0, commonly referred to as the Consumer Internet, is the hot topic today in Internet innovation labs, but what does it mean and how can cable embrace future Internet innovation rather than being surprised. What is next?
Moderator: Chad Raube, Investment Partner, Dawn Capital and CTAM Europe Chairman Speakers: Julie Meyer, CEO, Ariadne Capital Angel Gambino, Director, Bebo Michael Leavey, CEO, 10 Duke Hamnett Hill, CEO, Radialpoint
|
12:00 - 13:00 Saphir 1&2 |
Insight from Other industries: How customer experience can help to retain customers?
Marketing executives from across Europe can learn from each other to grow their businesses, and leverage best practices from leading brands in other industries. This session will explore what insights cable can deploy from other industries to drive growth by engaging leading executives from challenger brands on what makes them successful and what they think cable can do to change the game. Moderator Liz Dunning, Partner, Dunning Eley Jones Speakers Craig Lee, Head of Customer Experience, Emirates Airline Patrick Rohrbasser, MD, emnos GmbH a Loyalty Partner Company Peter Bauknecht, Marketing Director of Billing & Loyalty systems GmbH, a Loyalty Partner Company
|
13:00 - 14:00 Conference Foyer |
Networking Lunch
Relax with your colleagues and meet the featured presenters. This is a great networking opportunity to share perspectives, talk about the EuroSummit, and renew old acquaintances.
|
14:00 - 14:15 Saphir 1&2 |
Session close – Closing Remarks
During this session, the organization’s chairperson will review the conference outcomes and plans for the future. The results from the general assembly during Day One will also be communicated to the membership. One last chance to say good-bye to the new friends made during the conference.
Presenter: Chad Raube, Investment Partner, Dawn Capital and CTAM Europe Chairman
|
|
|
|